Refund policy
Thank you for shopping with us! We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.
1. 30-Day Return Window
You have 30 days from the date you received your item to request a return. To be eligible for a return, your item must meet the following conditions:
The item must be unused, unwashed, and in the same condition that you received it.
It must be in its original packaging with all tags attached.
You will need to provide the receipt or proof of purchase.
2. How to Initiate a Return
Getting your return started is simple:
Step 1: Contact our customer support team via email at support@mghghjg.us or call us at +1 919-703-1679 to request a Return Merchandise Authorization.
Step 2: Please provide your order number and the reason for the return in your email.
Step 3: Once approved, our team will provide you with the return shipping address and detailed instructions on where to send your package.
Note: Items sent back to us without first requesting a return will not be accepted.
3. Return Shipping Costs
If the return is due to our error (e.g., you received an incorrect or defective item), we will cover all return shipping costs.
For standard returns (e.g., change of mind, wrong size ordered), the customer will be responsible for paying their own return shipping fees. Shipping costs are non-refundable.
4. Inspection and Refund Processing (7-Day Timeline)
Once we receive your returned item at our warehouse, our team will inspect it to ensure it meets our eligibility criteria.
We will notify you via email as soon as we receive and inspect your package.
If approved, your refund will be processed immediately.
The credit will automatically be applied to your original method of payment within 7 business days.
Please note that depending on your bank or credit card company, it may take an additional 2–5 business days for the official refund to post to your account.
5. Damages and Issues
Please inspect your order upon reception. Contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right straight away.
6. Contact Us
For any questions regarding your return, refunds, or exchanges, please reach out to our dedicated support channels:
Email: support@mghghjg.us
Phone: +1 919-703-1679
Business Hours: Monday - Friday (9:00 AM - 5:00 PM EST)